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After Installing RUP 6 For AutoVue Standalone or AutoVue for Agile 21.0.1 Files Display As "Unknown Format" and Browser Shows "Refreshing..." (Doc ID 2439990.1)

Last updated on FEBRUARY 06, 2021

Applies to:

Oracle AutoVue Electro-Mechanical Professional - Version 21.0.1 to 21.0.1 [Release 21.0]
Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 to 21.0.1 [Release 21.0]
Oracle AutoVue 3D Professional Advanced - Version 21.0.1 to 21.0.1 [Release 21.0]
Oracle AutoVue 2D Professional - Version 21.0.1 to 21.0.1 [Release 21.0]
Information in this document applies to any platform.

Symptoms

After installing RUP 6 for AutoVue 21.0.1 standalone or AutoVue for Agile all files display as "Unknown Format" and the browser shows "Refreshing.." .

Fact:

AutoVue for Agile or AutoVue standalone have RUP 5 installed, prior to installing RUP 6

Steps to reproduce:

  1. Install AutoVue RUP 6 on a machine where RUP 5 was installed.
  2. Try to open sample files.
  3. Notice the issue.

Changes

 Install of RUP 6

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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