After Installing RUP 6 For AutoVue Standalone or AutoVue for Agile 21.0.1 Files Display As "Unknown Format" and Browser Shows "Refreshing..."
(Doc ID 2439990.1)
Last updated on FEBRUARY 06, 2021
Applies to:
Oracle AutoVue Electro-Mechanical Professional - Version 21.0.1 to 21.0.1 [Release 21.0]Oracle Autovue for Agile Product Lifecycle Management - Version 21.0.1 to 21.0.1 [Release 21.0]
Oracle AutoVue 3D Professional Advanced - Version 21.0.1 to 21.0.1 [Release 21.0]
Oracle AutoVue 2D Professional - Version 21.0.1 to 21.0.1 [Release 21.0]
Information in this document applies to any platform.
Symptoms
After installing RUP 6 for AutoVue 21.0.1 standalone or AutoVue for Agile all files display as "Unknown Format" and the browser shows "Refreshing.." .
Fact:
AutoVue for Agile or AutoVue standalone have RUP 5 installed, prior to installing RUP 6
Steps to reproduce:
- Install AutoVue RUP 6 on a machine where RUP 5 was installed.
- Try to open sample files.
- Notice the issue.
Changes
Install of RUP 6
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |