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File Manager Is Not Starting After Configuring HTTPS for Specific Node (Doc ID 2440759.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
File Manager is not starting after configuring HTTPS in the speicfic node server. Configuration Page display below error.

ERROR
HTTP Status 500 -

type Exception report

message

description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
com.agile.webfs.configuration.FMInformationStore.getAppServerURL(FMInformationStore.java:515)
com.agile.webfs.admin.FileManager.checkServerConfiguration(FileManager.java:127)
com.agile.webfs.admin.FileManager.CheckFMConfiguration(FileManager.java:105)
com.agile.webfs.admin.FileManager.handleRequest(FileManager.java:96)
com.agile.webfs.admin.FileManager.doGet(FileManager.java:86)
javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)



catalina.out displays the following error : 

INFO: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [1,785] milliseconds.
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1902)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:276)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:270)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1338)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:154)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:868)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:804)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1032)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1328)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1339)
at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:515)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1299)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:254)
at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrentEntity(XMLEntityManager.java:632)
at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineDocVersion(XMLVersionDetector.java:189)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:799)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:764)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:123)
at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:237)
at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:300)
at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:177)
at com.agile.webfs.utils.WSSPolicyUtil.isWSSPolicyEnabled(WSSPolicyUtil.java:20)
at com.agile.webfs.components.common.InitServlet.detectWSPolicy(InitServlet.java:132)
at com.agile.webfs.components.common.InitServlet.init(InitServlet.java:67)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1280)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1193)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1088)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5176)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5460)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:633)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:663)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1642)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:385)
at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:230)
at sun.security.validator.Validator.validate(Validator.java:260)
at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:326)
at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:231)
at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:126)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1320)
... 39 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:196)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:268)
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:380)
... 45 more

******************************************************************************************************************
*** File Manager Initialization failed ***
Reason :Uncaught exception thrown.HTTP transport error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations -> <File Manager Entry>
-> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
4. ifsuser username/password may not be correct.
*********************************************************************************************************************

...

Error 1:
Reason :Uncaught exception thrown.HTTP transport error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Error 1:
Reason :Uncaught exception thrown.HTTP transport error: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target


FACT
1. There are 2 machines and both machine installs Application server and File manager
2. Only the 2nd machine File Manager is causing the issue
3. There is a Loadbalancer for above 2 machine

STEPS
The issue can be reproduced at will with the following steps:
1. Configure HTTPS in both server.
2. Start File Manager for 2nd machine

Cause

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In this Document
Symptoms
Cause
Solution
References


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