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Cannot Cancel or Complete Activity in C2M if Activity not related to CCB Field Activity (Doc ID 2440942.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.0.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

Manually create a Disconnect Warning Activity for a Service Point (i.e. not related to a CCB Field Activity)

Outbound Communication is sent to MWM, where the task is completed and sent back to C2M as an Inbound Communication (I/B)

I/B Communication is created, but stays in the Pending status

Click the Validate button, a pop up error message is displayed with text 'not found'



Cause

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In this Document
Symptoms
Cause
Solution
References


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