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Primavera P6 Hangs on Launch and Does Not Load Past the Splash Screen (Doc ID 2441211.1)

Last updated on JUNE 04, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.9.0 and later
Primavera P6 Professional Project Management - Version 16.2.9.0 and later
Information in this document applies to any platform.

Symptoms

When logging into Primavera P6, various users experience the following behavior after entering in their P6 Credentials:
The product appears to start correctly, including popups that display data being loaded, but it eventually hangs on the Splash screen.

No errors are displayed to the user. In addition, no logs appear to have any errors or information relating to this event.

This may also happen sporadically to users. The same user may experience this multiple times in a row, or not at all depending on the day.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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