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OSM Processing Latency with Buildup of Outstanding Messages in the OMS_EVENTS Queue (Doc ID 2441469.1)

Last updated on NOVEMBER 22, 2022

Applies to:

Oracle Communications Order and Service Management - Version and later
Information in this document applies to any platform.


The problem
The customer notices latency in the production environment leading to significant degradation of the performance witch leading to delays on real time activities.

The symptom identify leading to and during the issue
- Build-up of outstanding messages in the oms_events queue
- Build-up is localized on one of the two manage server
- During the buildup noticed the presence of 1 process under the osmAutomationWorkManager on the server which had issue and not on the
other one. Furthermore as soon as the process vanish the backlog vanish as well.





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