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While Reconciling the Tils on the Registers an Unexpected Exception Error Is Received (Doc ID 2441563.1)

Last updated on JUNE 30, 2021

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS), when the user tries to reconcile the till on the register, the ORPOS throws unexpected exception error, and the following error can be noticed in the Client log;


From back office, user is able to reconcile the till without any issue.


Steps to Reproduce:

1. From ORPOS, F2/Daily Ops.
2. F4/Till Options -> F3/Close, and follow the steps to close the till.
3. F6/Reconcile, ORPOS throws unexpected exception error.

Changes

 

Cause

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