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Error 'Unable to Load Data. Could Not Load Service Details' When Attempting to Load an EPS (Doc ID 2441579.1)

Last updated on JANUARY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to load the EPS under the Projects tab, the following error occurs.

Unable to Load data Could not load service details. Please contact your Systems Administrator

In addition the following error can be seen in the P6WebAccess.html P6 EPPM log file:

ERROR com.primavera.guiservices.impexp.ImportExportServiceImpl ?:? Failure retrieving Import/Export job
java.sql.SQLSyntaxErrorException: ORA-00904: "JOB_DATA_X": invalid identifier
  
  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:445)
  at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:396)
  at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:879)
  at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:450)
  at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:192)
  at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:531)
  at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:207)
  at oracle.jdbc.driver.T4CPreparedStatement.executeForDescribe(T4CPreparedStatement.java:884)
  at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe(OracleStatement.java:1167)
  at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1281)
  at oracle.jdbc.driver.OracleStatement.doScrollExecuteCommon(OracleStatement.java:4791)
  at oracle.jdbc.driver.OraclePreparedStatement.doScrollPstmtExecuteUpdate(OraclePreparedStatement.java:10458)
  at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3582)
  at oracle.jdbc.driver.OraclePreparedStatement.executeQuery(OraclePreparedStatement.java:3628)
  at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeQuery(OraclePreparedStatementWrapper.java:1493)
  at com.primavera.infr.db.PPreparedStatement.executeQuery(Unknown Source)
  at com.primavera.guiservices.impexp.ImportExportServiceImpl.getJobInfo(Unknown Source)
  at com.primavera.guiservices.impexp.ImportExportServiceImpl.doExport(Unknown Source)
  at com.primavera.guiservices.impexp.ImportExportWorker.execute(Unknown Source)
  at com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source)
  at java.lang.Thread.run(Thread.java:745)

 

The issue can be reproduced at will with the following steps:

  1. Log in to P6 Web.
  2. Go to the Projects tab.
  3. View the reported error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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