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Billing Care : Opening An Account Details Page With Multiple Bill Units Is Taking Time ( Performance Issue ) (Doc ID 2441946.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.20.0 version, Customer Care

In Billing Care, opening an account details page with multiple bill units is taking more time. It is taking more than 7 mins to open an account details page. Sometimes getting timeout exception.


STEPS
------------
The issue can be reproduced at will with the following steps:
1) Create a account with a default payinfo.
2) Create a non-paying (200) billinfo pointing to the default billinfo (Paid by the Parent Bill Info)
3) Pass a usage to both parent and child accounts.
4) Do the multiple billing
5) Do the Payment
6) Try to open an account from Billing Care.

Cause

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In this Document
Symptoms
Cause
Solution
References


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