My Oracle Support Banner

Opening Worksheet From (Welcome TAB) Hangs The System (Doc ID 2442245.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Demantra Demand Management - Version 12.2.6.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6.1 version, DM-Gen

ACTUAL BEHAVIOR
---------------
Opening worksheet from (Welcome TAB) hangs the system

We recently deployed our old war file in a new server.
After that we are getting this issue.

1st worksheet opens without issue.when we open next worksheet system hangs.
We dont find any db session as well.


Below is the version history by date

Version BUild SP UPgrade_date
12.2.6 1 12260278 23-SEP-17
12.2.6 4 12260250 02-SEP-17
12.2.6 1 12260246 25-FEB-17
12.2.6 110 0 25-FEB-17
12.2.6 34 UPGRADED FROM 25-FEB-17
12.2.6 5 7314232 11-FEB-17
12.2.6 5 7314232 31-JAN-17
12.2.6 1 12260214 26-SEP-16
12.2.6 34 0 26-SEP-16

 

EXPECTED BEHAVIOR
-----------------------
All worksheets should open fine

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to demantra
2. Open a worksheet
3. Open another worksheet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open more than one worksheet and application hangs

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.