Activity "Completes" In MWM However C2M/SOM Activity Status Indicates "Canceled In Field".
(Doc ID 2443081.1)
Last updated on SEPTEMBER 04, 2018
Applies to:Oracle Utilities Service Order Management - Version 22.214.171.124 and later
Oracle Utilities Customer to Meter Base - Version 126.96.36.199.0 and later
Oracle Utilities Meter Data Management - Version 188.8.131.52 and later
Information in this document applies to any platform.
C2M Activity status is moving to "Canceled in Field" when: an optional Field Activity Completion Event is configured to Create To Do From Crew Message, and the completion message from MWM back to C2M does not include a Crew Message. Expectation is that Activity will go to Complete status and optional FA Completion Event for Crew Message will not throw it to a non-Completed state.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document