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Activity "Completes" In MWM However C2M/SOM Activity Status Indicates "Canceled In Field". (Doc ID 2443081.1)

Last updated on SEPTEMBER 04, 2018

Applies to:

Oracle Utilities Service Order Management - Version 2.1.0.3 and later
Oracle Utilities Customer to Meter Base - Version 2.6.0.0.0 and later
Oracle Utilities Meter Data Management - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

C2M Activity status is moving to "Canceled in Field" when: an optional Field Activity Completion Event is configured to Create To Do From Crew Message, and the completion message from MWM back to C2M does not include a Crew Message. Expectation is that Activity will go to Complete status and optional FA Completion Event for Crew Message will not throw it to a non-Completed state.

Cause

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In this Document
Symptoms
Cause
Solution


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