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How do Boost Rules Work to Bring Back the Best Answer (Doc ID 2446377.1)

Last updated on SEPTEMBER 12, 2018

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.


There are some back ground articles that explain more about the scoring and interaction of rules in the product.

How does Natural Language Search work and what are some recommended best Practices? (Doc ID 1039007.1)
Another way to think about this is how should questions work according to the rules you have put in place.
How to use Rules to Achieve Best Results for Technical Users and Call Center Applications (Doc ID 1039035.1)

What to Consider in Runtime Performance Improvement (Doc ID 2435758.1)
- Train users to ask good questions.
There will always be some long questions. If a user asks a question that touches many articles this will just be a long question. You want to teach the users to ask good questions and not to resubmit bad questions.
If the user asks 'Oracle' for example, when they work at Oracle and it is in most documents, this is a very bad question and will take a long time for the runtime to process. Then if the user gets impatient and resubmits it several times they can end up causing a backup in the runtime system, leading to delays in simple question processing.

All words in the question have equal rank according to dictionary high, medium, low --- So use business terms as they are generally high
learn to use faceting. This can help drill into answer most effectively.  Don't worry about answers coming to the top as much as can you find the answers quickly.


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