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MDM_SOM_Billing Error When Stopping Service Within 3 Days After The Last Read (Doc ID 2447383.1)

Last updated on NOVEMBER 01, 2021

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 2.1.0.3 version,

When attempting to complete this billing scenario, an error occurred.
The following steps has been performed.
• Set up an Account for a daily read meter. Account has 2 SAs Residential Electric and Residential Gas
• Stop order for 5/5/2018 entered on 5/3/18.
• Since a 5/3 read existed when the Stop order was entered for 5/5, SOM used the 5/3 reads for the Override Stop Date/Time.
• The normal monthly read was done on 5/4/2018. The account billed from 4/4/18 to 5/4/18.
• Then the system tried to bill the final bill for the 5/5/18 stop date, but had errors because of the 5/3/18 override read.
Electric has error " High Low validation failed". On the Usage, the From Date read is 5/4; the To Date is the override stop read on 5/3 (a day earlier).
Gas has error "No Usage Period received from MDM". The US has an Override Stop Date/Time off 05/03/2018 04:01:10PM PDT.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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