Newsfeed Show Payment In Suspense Opens Payment Suspense Search Instead Of Suspense Details
(Doc ID 2447808.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.20.0 version, Customer Care
When in Billing Care and displaying newsfeed for an account which has a payment which was moved to suspense, in the Details column of "Payment Moved to Payment Suspense" record there is a link called "Show payment in Suspense".
When clicking this link a new tab is open in the browser with Payment Suspense Search Page.
Expected behavior is that Payment Suspense Record should open in the new URL.
STEPS
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The issue can be reproduced at will with the following steps:
1) Create Test account and suspense account
2) move pvt 1 month ahead and generate bill for Test account
3) Do the Billing for the Test Account.
4) Move the Payment to Payment Suspense.
5) In the newsfeeds click in the Details column of "Payment Moved to Payment Suspense" record there is a link called "Show payment in Suspense"
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |