Publishing Custom Template Throws the Following Error: Internal error: Server is not accessible.
(Doc ID 2448072.1)
Last updated on SEPTEMBER 01, 2020
Applies to:Primavera Unifier - Version 188.8.131.52 to 184.108.40.206 [Release 17.12]
Primavera Unifier Cloud Service - Version 220.127.116.11 and later
Information in this document applies to any platform.
On Unifier : Version 17.12.2
When trying to Publish a Custom Template the following error is displayed:
Alert - Internal error: Server is not accessible. Contact System Administrator
When generating Sample Data for the same template, the following error is displayed:
Alert - Error generating sample data for the Print
The issue can be reproduced at will using the following steps:
- Log into Unifier.
- Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Status > Published.
- Receive the first reported alert.
- Log into the Unifier.
- Navigate to Company Workspace > Admin Mode > Configuration > Custom Templates > Selected custom template > Open > Sample Data tab > Generate.
- Receive the second reported alert.
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