Billing Care: Available Amount For An Event Adjustment Displays Incorrect
(Doc ID 2448321.1)
Last updated on NOVEMBER 05, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.19.0 version, Billing Care
STEPS
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1. Create an account with Cycle Forward - 15.75 (inc tax)
2. Do Billing and collect the payment, now due is 0.
3. Give credit adjustment of $2 (net adj applied $2.10 inc tax, 2.00 + 0.10) on the third bill. Refund issued for $2.10 and due is '0'.
Adjust event action takes you to a page which shows only 0.10 tax adjustment applied instead of 2.10 under Event Adjustment Column.
4. When trying to apply adjustment of 15$ on a event having due as $13.65 (actual charge 15.75 - already adjusted amt $2.10), Billing Care screen shows Available amount to adjust = 15.65$ (actual charge 15.75 - adjusted tax amt 0.10) which is not correct.
ACTUAL BEHAVIOR
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Available Amount for an event adjustment is displayed incorrect.
EXPECTED BEHAVIOR
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Available amount for an event adjustment should be display correct.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |