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Billing Care: Available Amount For An Event Adjustment Displays Incorrect (Doc ID 2448321.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.19.0 version, Billing Care

STEPS
-----------------------

1. Create an account with Cycle Forward - 15.75 (inc tax)

2. Do Billing and collect the payment, now due is 0.

3. Give credit adjustment of $2 (net adj applied $2.10 inc tax, 2.00 + 0.10) on the third bill. Refund issued for $2.10 and due is '0'.
Adjust event action takes you to a page which shows only 0.10 tax adjustment applied instead of 2.10 under Event Adjustment Column.

4. When trying to apply adjustment of 15$ on a event having due as $13.65 (actual charge 15.75 - already adjusted amt $2.10), Billing Care screen shows Available amount to adjust = 15.65$ (actual charge 15.75 - adjusted tax amt 0.10) which is not correct.



ACTUAL BEHAVIOR
---------------
Available Amount for an event adjustment is displayed incorrect.

EXPECTED BEHAVIOR
-----------------------
Available amount for an event adjustment should be display correct.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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