Installation Of ASAP Showing ProductException: (error code = 601; message="JVM not found") (Doc ID 2448647.1)

Last updated on FEBRUARY 26, 2024

Applies to:

Symptoms

On ASAP 7.3.0.0.0 version, Installation Issues

Installation of ASAP 7.3 is showing as complete, but nothing was installed. 

Followed the document completely. Made sure all the required H/W and S/W is compliant.

On a two tier architecture, create 12.1.0.2 RDBMS. Created Listener on DB tier.
On App tier, installed 12.1.0.2 32-bit client. Put proper tnsanmes.ora and made sure that able to make connection to DB.
Created tablespace POOL_TS, then created user ASAP_SYS. Created all the grants successfully. then ran ora_system_procs.sh successfully.
Install WebLogic 12.1.3 with managed server as asap_server1 along with JDK 1.7+ and made sure that console is coming up.
After running /opt/jdk1.7.0_80/bin/java -jar /stage/ASAP7300/asap_r730b122/asap73ServerLinux.jar, selected typical. It showed completed with below components installed:
ASAP installed:
Installation Overall Status : Successful
Install ASAP core components : installed
Install ASAP Sample Files and Demonstration Models : installed

But in reality it did nothing. and threw the following  java exceptions in the log file.

Attaching asap73ServverLinux.log.

(Sep 4, 2018 6:22:24 AM), Setup.product.install, com.installshield.wizardx.panels.ASAPDestinationPanel, err, java.lang.NullPointerException
STACK_TRACE: 37
java.lang.NullPointerException
at com.installshield.wizard.service.file.PureJavaFileServiceImpl.getDirectoryList(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
(Sep 4, 2018 6:22:40 AM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Thread.java:745)

Changes

Cause

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