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Installation Of ASAP Showing ProductException: (error code = 601; message="JVM not found") (Doc ID 2448647.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Communications ASAP - Version 7.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On ASAP 7.3.0.0.0 version, Installation Issues

Installation of ASAP 7.3 is showing as complete, but nothing was installed. 

Followed the document completely. Made sure all the required H/W and S/W is compliant.

On a two tier architecture, create 12.1.0.2 RDBMS. Created Listener on DB tier.
On App tier, installed 12.1.0.2 32-bit client. Put proper tnsanmes.ora and made sure that able to make connection to DB.
Created tablespace POOL_TS, then created user ASAP_SYS. Created all the grants successfully. then ran ora_system_procs.sh successfully.
Install WebLogic 12.1.3 with managed server as asap_server1 along with JDK 1.7+ and made sure that console is coming up.
After running /opt/jdk1.7.0_80/bin/java -jar /stage/ASAP7300/asap_r730b122/asap73ServerLinux.jar, selected typical. It showed completed with below components installed:
ASAP installed:
Installation Overall Status : Successful
Install ASAP core components : installed
Install ASAP Sample Files and Demonstration Models : installed


But in reality it did nothing. and threw the following  java exceptions in the log file.

Attaching asap73ServverLinux.log.

(Sep 4, 2018 6:22:24 AM), Setup.product.install, com.installshield.wizardx.panels.ASAPDestinationPanel, err, java.lang.NullPointerException
STACK_TRACE: 37
java.lang.NullPointerException
at com.installshield.wizard.service.file.PureJavaFileServiceImpl.getDirectoryList(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
(Sep 4, 2018 6:22:40 AM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Thread.java:745)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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