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Encoded Character in the Contact Name Causes Corrupt Message Headers (Doc ID 2450016.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 and later
Information in this document applies to any platform.

Symptoms

It is observed that some messages sent with Outlook Connector appear corrupt when viewing with Convergence or other imap client.

The problematic messages were sent to a group of contacts with at least one of the contacts having an encoded character in the name (non-Ascii). The message is corrupt only on the sender's Sent folder. The recipient receives the message correctly formatted.

Changes

Steps to reproduce:

1. A new contact group was created; some of the contacts have special characters in the name.

e.g.:

2. A message was sent from Outlook Connector to a group of contacts containing the two contact in the VCARD above.

3. Outlook will display the message correctly in the Sent folder, but other email clients will not display the message properly.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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