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Hybrid MCP: Error Message During Completion Is Not Closed Even After Clicking The 'X' Icon (Doc ID 2450184.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 and later
Oracle Real-Time Scheduler - Version 2.3.0.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In the hybrid MCP, when an error is raised by the BO enter status plugin while completing an assignment, the error message dialog box is not closed even after clicking the 'x' button.
It just scrolls down to the end of the page, but when you scroll up, the error message is still there.

EXPECTED BEHAVIOR
-----------------------
Error message dialog should be closed.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. In the Application Server, duplicate an ASSIST Activity
2. Click Save
3. Wait until the Status became 'Assignment In Progress'
4. Login to MCP
5. ASSIST Activity is now dispatched
6. Click 'Enroute'
7. Click 'Start'
8. Select any Customer Contact Type
9. Click 'Complete' Button
10. Error will be displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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