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Error: "Operation Failed - System Error! If the problem persists please turn to your Primavera Portfolio Management administrator." When Attempting to Login to OPPM (Doc ID 2450951.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Primavera Portfolio Management - Version 16.1.3.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the OPPM web application,
the following error occurs.

ERROR
-----------------------
Front End Error
Operation Failed - System Error!If the problem persists please turn to your Primavera Portfolio Management administrator.

Back End Error
Could not fetch hierarchy.
USERID: 66
DEADLOCK DETECTED: False

ProSight.Portfolios.Infrastructure.Exceptions.psBadParameterException: Can not add two parents to a tree node
  at ProSight.Portfolios.Infrastructure.DataStructure.Graph.psTree.addEdge(psIGraphNodeKey source, psIGraphNodeKey target, psIGraphEdgeSpecifier edge)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Security.psSecurityHierarchyCache.doWarmUpHierarchyImp(Int32 iHierarchyType)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Security.psSecurityHierarchyCache.warmUpHierarchyImp(Int32 iHierarchyType)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Security.psSecurityEngine.warmUpHierarchy(Int32 iHierarchyType)
  at ProSight.Portfolios.BusinessLogic.TS.TransactionalScenario.psTSTabTree.fetchHierarchy(Int32 iUserID, Int32 iHierarchyType, psResultContainer oResults)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the OPPM web application.

Cause

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In this Document
Symptoms
Cause
Solution
References


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