Workflow Email Steps Completing In ERROR java.net.SocketException: Connection reset
(Doc ID 2451405.1)
Last updated on APRIL 25, 2023
Applies to:
Oracle Demantra Demand Management - Version 7.3.1.5 and laterInformation in this document applies to any platform.
Symptoms
On : 7.3.1.4 version, Email, Production,
When attempting to run custom workflow EBS Full Download workflow that includes email steps,
the following error occurs.
ERROR
-----------------------
2018-09-24 04:10:48,627 CDT [WFProcess_28] FATAL workflow.general: Exception reading response
javax.mail.MessagingException: Exception reading response;
nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1611)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1369)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)
at javax.mail.Service.connect(Service.java:288)
STEPS
-----------------------
The issue had happened once , with the following steps:
1. Log into Workflow Manager
2. Run EBS Full Download workflow.
3. It failed to send an email for EP_LOAD_MAIN_09 step. It did sent for the other email steps.
4. Choose Continue to the task received and the emails were sent further.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users did not received and email for for EP_LOAD_MAIN_09 step.
Customer is looking for root cause in order to prevent this issue to happen in the future and not to have data lost for future runs.
Changes
Cause
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In this Document
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Changes |
Cause |
Solution |