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Workflow Email Steps Completing In ERROR java.net.SocketException: Connection reset (Doc ID 2451405.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Oracle Demantra Demand Management - Version 7.3.1.5 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.1.4 version, Email, Production,

When attempting to run custom workflow EBS Full Download workflow that includes email steps,
the following error occurs.

ERROR
-----------------------
2018-09-24 04:10:48,627 CDT [WFProcess_28] FATAL workflow.general: Exception reading response
javax.mail.MessagingException: Exception reading response;
 nested exception is:
java.net.SocketException: Connection reset
at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1611)
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1369)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:412)
at javax.mail.Service.connect(Service.java:288)

STEPS
-----------------------
The issue had happened once , with the following steps:
1. Log into Workflow Manager
2. Run EBS Full Download workflow.
3. It failed to send an email for EP_LOAD_MAIN_09 step. It did sent for the other email steps.
4. Choose Continue to the task received and the emails were sent further.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users did not received and email for for EP_LOAD_MAIN_09 step.
Customer is looking for root cause in order to prevent this issue to happen in the future and not to have data lost for future runs.

Changes

 

Cause

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