My Oracle Support Banner

Need to Know Why the RSM_USER_ROLE Roles Were Unassigned? (Doc ID 2452062.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Price Management - Version 13.2.4 and later
Information in this document applies to any platform.


All the users with Administrator role in RSM_USER_ROLE table got unassigned without a known cause.

When the application server was uploaded, all menus were blank unless the application was accessed with the main administrator user. The application was restarted, without success. There were no users assigned to the administrator role. The users were assigned again, solving the issue.

The problem is, it is still unknown what caused this, this has not happened before.
Is there a possible cause for all users in the administrator role to be removed?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.