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Incorrect Refund Eligible Amount For A BX That Has An Open Match Event With Another Adjustment (Doc ID 2453058.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 to 2.6.0.1.0 [Release 2]
Information in this document applies to any platform.

Symptoms

On :ORMB 2.6.0.1.0 version, AD - Adjustments

Incorrect Refund Eligible Amount for a BX that has an open match event with another adjustment.

ACTUAL BEHAVIOR
---------------
Having an issue while creating a Refund Request wherein the eligible amount against a BX is incorrect

EXPECTED BEHAVIOR
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The Eligible amount for entity should reflect the open balance for the revenue transaction.

STEPS
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The issue can be reproduced at will with the following steps:
1. Let’s say there is a BX of $640 having the following match event
2. Match Event: 12345678
  BX: $640
  AD: $404 (Any non-revenue adjustment – In this case there was an Auto Maintenance Adjustment Type transaction)
  So the match event is in Open status with a balance of $236
3. If you create a Refund for the invoice having this BX, the eligible amount is showing as $640 instead of $236 dollars.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, eligible Refund amount is incorrect in such scenarios leading to confusion and subsequent error when this refund is processed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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