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SA Activation Error - Person Contact Already Exists (Doc ID 2454697.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
SA - Service Agreement
FA - Field Activity

 

On CCB v2.6.0.1.0, CI - Customer Information

SA Activation error - person contact already exists

An error is thrown when the 'Activate' button is clicked on the SA page. The error is as below:

"Person Contact exists for the same Person, Person Contact Type and Contact Information. Please enter a different value".

Steps to reproduce the error are as below:
1. Search for a customer that currently has active service at a premise. The person should also have active person contacts (more than one).
2. Navigate to start-stop page and stop the service at the premise.
3. Navigate to the start stop page and start service for the same account at a new premise.
4. Complete the shut off FA that was generated in step 2 and click on ‘Stop’ button on the SA page. SA should be transitioned to ‘Stopped’ status.
5. Complete the Turn on FA that was generated in step 3 and click on ‘Activate’ button on the SA page. Error is thrown.

ERROR
-----------------------
(3,76005)

Cause

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In this Document
Symptoms
Cause
Solution
References


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