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Billing Care Login Page Keeps Refreshing Not Allowing to Enter Credentials After Weblogic Restart (Doc ID 2455032.1)

Last updated on OCTOBER 18, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After restart weblogic for maintenance activities, click on the Billing Care (BC) link in the browser, the login page keeps refreshing and not allowing to type in the credentials.
To enter the credentials, either stop the request or close the browser and re-open the browser.

Steps to reproduce the issue:
------------------------------------
1. Apply Patch 28428151 based Billing Care build.
2. When login, use an account that does not have permission to use Billing Care.
3. Error is thrown permission denied and BC navigate to the login page.
4. The login screen will keep refreshing until clean cookies or start in a fresh instance of the browser.

EXPECTED BEHAVIOR
-----------------------
Login page allows to enter credentials without refreshing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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