Blank Window Pops Up with Internet Explorer for Web Client Operation
(Doc ID 2455322.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
Actual Behavior
Whenever doing Web Client operation that will call pop up window, such as Help > About and Change Passwords,
blank window pops up, and the window that should be opened will be displayed in the back ground in the bigger size window
Expected Behavior
The pop up window to display normally without opening a blank pop up window
Facts
- Internet Explorer 11 (IE11) is used as a browser
- Does not happen with Firefox, Chrome
- Web Client is logged in from the same machine where Agile Application Server is running
- Does not happen when Web Client is accessed from client machine
Steps
This issue can be reproduced by following below steps:
- Login to Web Client
- Goto Help > About
- Blank window with caption 'Blank page - Internet Explorer' pops up, and can see the About page showing in the back ground
Cause
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In this Document
Symptoms |
Cause |
Solution |