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Docuflex Desupport (Doc ID 2455535.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Insurance Docuflex - Version 11.3 and later
Information in this document applies to any platform.


Effective October 31, 2018, all Support for Docuflex Data Entry, Docuflex Studio and Docuflex Tag Manager will end (including Sustaining Support). This change is reflected in the Lifetime Support Policy: Oracle Applications brochure within the Oracle’s Skywire Releases table.

Docuflex Data Entry supports data entry on an HTML data entry form or in a Web Browser thru the Docuflex Bridge with Docupresentment.

Docuflex Tag Manager is the Docucreate workstation software component used to manage and insert Docuflex Tags, temporary placeholders that derive their contents from Reserved Tags, Schema fields, or Rules within a Docuflex data project (*.ddp) file. By using Docuflex Tag Manager, Docucreate Workstation, and a word processor, you can create documents that directly access components included in a Docuflex Studio project, and then insert those documents into your project.

Docuflex Studio controls all aspects of creating and managing a complex document.

As an alternative, Oracle Documaker can be licensed. Oracle Documaker is a document automation system. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders, when and how they want them—whether by print, email, text messaging, social media, or any other format. Many customers have already licensed Oracle Documaker.




 Next steps and requested actions:

• Support Operations will contact you about crediting your Customer for any active Support on impacted products after October 31, 2018.
• Contact your Customers as appropriate and inform them that Oracle will no longer support Docuflex Data Entry, Docuflex Studio and Docuflex Tag Manager as of October 31, 2018.
• Review the list of impacted product names and product IDs below that will need to be canceled from the support renewal.

L68272 & L68273 0SAN - Skywire Annuity Statements
L68274 & L68275 0SAO - Skywire Annuity Statements Web Enabled and Archive
L68276 & L68277 0SAP - Skywire Annuity Statements with Archive
L68290 & L68291 0SAX Skywire Consolidated Reporting
L68294 & L68295 0SAZ - Skywire Content Management with Business Reporting
L68308 0SBF - Skywire Daily Notices
L68313 0SBK Skywire Docucorp Utility Bill Print with Archive
L68329 0SBU - Skywire Docuflex NT Forms Publishing Solution
L69378 0SBV - Skywire Docuflex Studio for the Healthcare Industry
L68333, L68334 & L68335 0SBX - Skywire Documaker CP
L68395 0SDC - Skywire eForms
L68396 0SDD - Skywire eForms with Archive
L68407 0SDN - Skywire Forms on Demand
L68423 & L68424 0SEC - Skywire Investment Showcase
L68433 0SEG - Skywire iPPS Print Applet for Docuflex Solution
L68514 0SGL - Skywire Power Point PDL for Docuflex Sol
L68533 & L68534 0SHC - Skywire Statements
L68535 & L68536 0SHD - Skywire Statements with Archive
L68537 0SHE - Skywire Statements with Archive Solution
L69365 & L68538 0SHF - Skywire Syntel Automail
L68552 0SHP - Skywire Utility Bill Print Flex based
L68554 0SHR Skywire Utility Bill Print with Archive Flex based
L68560 & L68561 0SHX - Skywire Wealth Management
L68562 & L68563 0SHY - Skywire Wealth Management Suite
L68564 & L68565 0SHZ - Skywire Wealth Management Suite Investment Showcase and Wealth Management
L68566 & L68567 0SIA - Skywire Wealth Management with Archive
L64682, L64683 & L64684 0SIO - Oracle Insurance Docuflex
L69376 0SLK - Skywire E-Statements
L69378 0SLM - Skywire Docuflex Studio

• Upon renewal, cancel the de-supported product at the subline level using the Status Code SW Support – Self maintenance and the Level 2 Status Code SW no longer supported. Ensure that the line item pricing is correct so that the contract reduction amount is correct.
o The support renewal should be reduced only by the amount associated with the de-supported products. Re-pricing the remaining products is not required.
• Add notes for Order Administration stating that Oracle is discontinuing support for Docuflex Data Entry, Docuflex Studio and Docuflex Tag Manager and therefore it has been canceled from the contract and the price adjusted accordingly.
A request has been submitted to update these items to Non-Serviceable, to ensure the programs are not accidentally renewed. When the request is complete, you will see the QA error of QA CHECK SRV_COV ITEM EFFECTIVITY in OKS.

De-support announcements are posted to the Oracle & Third Party (OEM) Desupported Products page on the Global CSS Sales website.


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