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Open Projects Link Not Working When Accessed From A Dashboard With Custom Portlet (Doc ID 2455584.1)

Last updated on APRIL 06, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When viewing a Dashboard that contains any custom portlet, the user is unable to use Projects > Open projects, View Service Status or Logout.

EXPECTED BEHAVIOR

Open Projects, View Service Status and Logout are able to be used, regardless of a custom portlet being displayed in the Dashboard.

STEPS

The issue can be reproduced at will with the following steps:

  1. Sign in to P6 Web
  2. Browse to 'Dashboards'
  3. Customize the Dashboard to add a custom portlet, save and close
  4. With the custom portlet displayed, try to use Projects > Open Projects
  5. The Open Projects box is not displayed

Cause

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In this Document
Symptoms
Cause
Solution
References


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