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Real Time Outbound Messages Being Processed Multiple Times (Doc ID 2455819.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 to 2.6.0.1.0 [Release 2.6]
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:
Multipurpose Listener (MPL)
Oracle Service Bus (OSB)

Problem Summary
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Real Time Outbound Messages being processed multiple times

Problem Description
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The Adjustment Approval ToDo emails are sent multiple times to the SMTP host; while there is only one message created in the outbound message table.

Process: The process of how the message is created and sent out is as follows:-
Step 1: Batch F1-TDEER runs and creates the emails that needs to be sent for Adjustment Approvals.
Step 2: Business Object F1-EMAILMESSAGE that contains an Application Service – FWLXOUTP formats and creates the XML message that is inserted into the outbound message table F1_OUTMSG
Step 3: The framework real time engine picks up the message in real time from F1_OUTMSG table and sends it to the SMTP host using the real time sender EMAIL that has a RTEMAILSNDR message class.

The process is working fine till step 2. But some how in step 3 the messages are sent multiple times by the EMAIL sender.
This test in clustered and un-clustered environment and have verified that it is encountered only in clustered environment.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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