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Real Time Outbound Messages Being Processed Multiple Times (Doc ID 2455819.1)

Last updated on JUNE 03, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version to [Release 2.6]
Information in this document applies to any platform.


**Disclaimer:** This KM article may include the following abbreviations:
Multipurpose Listener (MPL)
Oracle Service Bus (OSB)

Problem Summary
Real Time Outbound Messages being processed multiple times

Problem Description
The Adjustment Approval ToDo emails are sent multiple times to the SMTP host; while there is only one message created in the outbound message table.

Process: The process of how the message is created and sent out is as follows:-
Step 1: Batch F1-TDEER runs and creates the emails that needs to be sent for Adjustment Approvals.
Step 2: Business Object F1-EMAILMESSAGE that contains an Application Service – FWLXOUTP formats and creates the XML message that is inserted into the outbound message table F1_OUTMSG
Step 3: The framework real time engine picks up the message in real time from F1_OUTMSG table and sends it to the SMTP host using the real time sender EMAIL that has a RTEMAILSNDR message class.

The process is working fine till step 2. But some how in step 3 the messages are sent multiple times by the EMAIL sender.
This test in clustered and un-clustered environment and have verified that it is encountered only in clustered environment.




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