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Crew Shifts Not Displaying On CDI And Error On Clicking Save Button On Dispatcher Shift Logon/Logoff Page (Doc ID 2455905.1)

Last updated on SEPTEMBER 03, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.3]
Information in this document applies to any platform.


1) In some cases, dispatchers logged in with similar details would show different Shifts and Activities on the Gantt.

2) Error on clicking Save button On dispatcher shift Logon Page and on logoff page of dispatcher shift

Scenario 1:
a. Navigate to Main Menu--> service Management--> CDI
b. Click on Logon
c. Click on Save button of Dispatcher shift
d. error displayed--> "The server has encountered a problem. Your request cannot be processed Please try again. " (Refer
Scenario 2:
a. Run M1-DSMTR batch
b. Shift do not get logged off and all logged on records processed give error, "Wrong number or types of arguments in call to 'M1_UPDATE_SHIFT_SCOPE_BY_USER'"


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