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Disabling Event Adjustment Options Based On Agent Roles in Billing Care (Doc ID 2456489.1)

Last updated on FEBRUARY 02, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.19.0 and later
Information in this document applies to any platform.

Goal

On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.19.0 version, Billing Care

For the Event Adjustment, Billing Care gives multiple options, for example, adjustment only, tax inclusive adjustment etc. Currently the event adjustment window has the below three options with either all the three disabled or all the three enabled for a particular level of CSR.

 - Adjust amount and tax
 - Adjust amount only
 - Adjust tax only

Is there any way to disable or enable the above options with respect to CSRs roles/permission? The requirement here is to enable/disable these options based on the roles defined for the agents/CSRs.

Solution

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In this Document
Goal
Solution
References


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