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Status Messages For Complex Activity Visits Fail During Sync Request Processing (Doc ID 2456750.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
BO - Business Object

Status messages (dispatched, enroute, onsite, etc) fail during sync request generation because the current script cannot retrieve a host external ID from the M1-VISIT BO.
This causes the sync request to fail to a retry state which then repeats this same error at every sync request interval forever.

ERROR
-----------------------
Host External ID is required

STEPS
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The issue can be reproduced at will with the following steps:
1) Create a complex activity.
2) Make sure that visits are generated.
3) Dispatch a visit to a crew.
4) Have the crew go enroute, onsite.
5) Look at the sync request table for those messages. Message failed and a todo generated due to a missing external host ID value.

Changes

 

Cause

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