Cancelled Sequential Discount Is Still Getting Applied When Purchasing A New Discount (Doc ID 2457055.1)

Last updated on AUGUST 17, 2020

Applies to:

Symptoms

Issue:

Previous discount which got ended is still getting applied when purchasing new discounts in case of sequential discounting case.

Issue details:

Random behavior of the system is observed upon discount activation/termination wherein if a discount X has been terminated in the past and gets reactivated, upon activation/termination of a new discount Y (which triggers recalculations) the old offering of the terminated discount X some times triggers a refund.

Reproduction steps:

- 11/1: Creation of an account and purchase of 2 products A and B and discount X (eligible on product B). Discount has duration of 2 months.
- 22/1: Billing
- 22/2: Billing
- 22/2: Terminate and reactivate product A on the day of billing with 5 minutes of difference between them
- 11/3: Discount X ends automatically
- 22/3: Billing
- 22/4: Billing
- 16/5: Purchase discounts X (eligible on product B) and Y (eligible on product A) mid-cycle

Upon activation of Discount Y,  the expected recalculation of active discount X is triggered, but  sometimes a refund also appears which belongs to the old offering of discount X.

Note: This issue is happening inconsistently for the exact same sequential discount configuration.

Changes

Cause

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