Cancelled Sequential Discount Is Still Getting Applied When Purchasing A New Discount
(Doc ID 2457055.1)
Last updated on AUGUST 17, 2020
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Previous discount which got ended is still getting applied when purchasing new discounts in case of sequential discounting case.
Random behavior of the system is observed upon discount activation/termination wherein if a discount X has been terminated in the past and gets reactivated, upon activation/termination of a new discount Y (which triggers recalculations) the old offering of the terminated discount X some times triggers a refund.
- 11/1: Creation of an account and purchase of 2 products A and B and discount X (eligible on product B). Discount has duration of 2 months.
- 22/1: Billing
- 22/2: Billing
- 22/2: Terminate and reactivate product A on the day of billing with 5 minutes of difference between them
- 11/3: Discount X ends automatically
- 22/3: Billing
- 22/4: Billing
- 16/5: Purchase discounts X (eligible on product B) and Y (eligible on product A) mid-cycle
Upon activation of Discount Y, the expected recalculation of active discount X is triggered, but sometimes a refund also appears which belongs to the old offering of discount X.
Note: This issue is happening inconsistently for the exact same sequential discount configuration.
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