Cancelling Logout Action While Editing An Information Screen Freezes CCB
(Doc ID 2457133.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 to 2.6.0.0.0 [Release 2.6]Oracle Utilities Framework - Version 4.3.0.4.0 to 4.4.0.2.0 [Release 4.3 to 4.4]
Information in this document applies to any platform.
Symptoms
On : CCB 2.6.0.0.0 version, ENV - Environment
Cancelling Logout Action while editing an information screen freezes CC&B
ACTUAL BEHAVIOR
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CC&B gets freezes when an information was being edited and Logout is pressed and cancelled.
None of the action gets completed. All the links and tabs become unresponsive.
EXPECTED BEHAVIOR
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CCB screen does not freeze.
STEPS
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The issue can be reproduced at will with the following steps:
1: Open a Customer Record and edit Person information or any other information that makes the form to be saved before leaving it.
2: Instead of Saving, Press Logout
3: Select the option 'Stay on this page', so that Logout Action gets cancelled. Now CC&B would not respond.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |