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Service Point Context Menu Does Not Open The Service Point For Change (Doc ID 2457764.1)

Last updated on OCTOBER 12, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.0.0 version, CI - Customer Information

Service Point Context Menu does not open the Service Point for Change

The Service Point Context Menu does not open the Service Point for Change. Rather it opens the Service Point Search Dialog Box.

Steps to recreate:
 1. Navigate to Control Central
 2. Search for an account
 3. Click Premise Tree tab
 4. Under Premise tree, expand Account information
 5. Click the SP link

Issue: SP link is not working. Nothing happens when it is clicked.
Expected Result: It should be navigated to SP page.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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