The MCP Screen Refreshes When You Click On Any Text Boxes So User Needs To Click Twice
(Doc ID 2458030.1)
Last updated on AUGUST 03, 2022
Applies to:Oracle Utilities Mobile Workforce Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 2.3]
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Mobile Application
On our Windows 10 laptops on which the MDT software is installed, the MCP screen refreshes when you click on any text boxes. Fields need to be clicked twice for the cursor to remain on the input field. When you tab into / click into a field, the field looses focus before you start typing so you need to click in the field again for the cursor to remain there.
1. Log into MCP
2. Dispatch a FA to the MCP
3. Go, enroute, start and on the completion screen click on either the SP Instruction details text box or Common completion Contact comments, Comments text box
4. The MCP screen refreshes or flickers
This is happening on Window 10 devices (either laptop or Panasonic Toughbook) on the log on screen and screens after that.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!