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The MCP Screen Refreshes When You Click On Any Text Boxes So User Needs To Click Twice (Doc ID 2458030.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Mobile Application

ACTUAL BEHAVIOR
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On our Windows 10 laptops on which the MDT software is installed, the MCP screen refreshes when you click on any text boxes.  Fields need to be clicked twice for the cursor to remain on the input field.  When you tab into / click into a field, the field looses focus before you start typing so you need to click in the field again for the cursor to remain there.

Example:
1. Log into MCP
2. Dispatch a FA to the MCP
3. Go, enroute, start and on the completion screen click on either the SP Instruction details text box or Common completion Contact comments, Comments text box
4. The MCP screen refreshes or flickers

This is happening on Window 10 devices (either laptop or Panasonic Toughbook) on the log on screen and screens after that.

Changes

 

Cause

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