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Receiving An Error When Attempting To Run The Setup.exe Installer. Error: Could Not Run ...jvm.cfg (Doc ID 2458170.1)

Last updated on JANUARY 22, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms



When attempting to run setup.exe
the following error occurs.

ERROR

Java Virtual Machine Launcher

Error: could not open
'C:\Users\<user>\AppData\Local\Temp\2\OraInstall2018-10-08_09-48-47AM\jre\1.6.0\lib\amd64\jvm.cfg'


STEPS

The issue can be reproduced at will with the following steps:
1. Run setup.exe
2. See error pop up immediately

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot run setup to install the product.

Cause

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In this Document
Symptoms
Cause
Solution


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