Receiving An Error When Attempting To Run The Setup.exe Installer. Error: Could Not Run ...jvm.cfg
(Doc ID 2458170.1)
Last updated on JANUARY 22, 2020
Applies to:Primavera P6 Enterprise Project Portfolio Management - Version 220.127.116.11 and later
Information in this document applies to any platform.
When attempting to run setup.exe
the following error occurs.
Java Virtual Machine Launcher
Error: could not open
The issue can be reproduced at will with the following steps:
1. Run setup.exe
2. See error pop up immediately
The issue has the following business impact:
Due to this issue, users cannot run setup to install the product.
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