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'Provided Secure Request Token In Header Doesn't Match Session OUAF Security Token For User' During Mobile Login on Windows 10 Build 1803 (Doc ID 2459403.1)

Last updated on JULY 23, 2020

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
MCP - Mobile Communication Platform
RSI - Remote Scripting Invocation
MDT - Mobile Data Terminals

 

When logging into the MCP from the Windows 10 (1803) Client, the application stops processing when logging in with the MDT tag. The spl_web.log indicates that there is a token mismatch on logging in.

 

Cause

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