Refund/ Write-Off Screen Is Not Working As Expected (Doc ID 2459676.1)

Last updated on JANUARY 06, 2023

Applies to:

Goal

Can an Enhancement Request (ER) be opened to address the following:

1. If an invoice is partially paid off, then write off does not work and throws error.
2. Currently write off creates adjustments at bill segment level, but we need to have it at bill level. We do not have bill segment level write off, it will create a lot of junk data in the system and if sometime later write off is reversed, then payment will be created at bill segment level instead of bill level.
3. If a write off is reversed, then it does not inherit BILL_ID on CI_FT table from the original write off adjustment.

We have reviewed the product functionality and the algorithms included in the Write Off Request. Currently it creates the write Off Adjustment at a lower level (bill segment). We wanted to raise the ER if Product would support creating the Adjustment at the higher level (e.g Bill Level) without the Implementation creating CM Algorithms and overriding the Base Product Algorithms.
There is a similar Product Functionality (‘Offset Request’) that supports configuring what level the adjustment would be created (e.g. Bill Segment, Bill, etc.), is this something that can be done with Write-off request as well
 

Solution

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