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Crew Ability To Take A Break While EnRoute To An Activity With Suspend or Postpone (Doc ID 2460362.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Real-Time Scheduler - Version 2.3.0.2.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

ORTS/ORS/ERTS - Oracle Real-Time Scheduler
MWM - Oracle Utilities Mobile Workforce Management

Users expect the ability for an Engineer to take a break while EnRoute to an activity.
In ORS v1 where we had the acknowledge status, an Engineer could accept the activity then take a break before traveling. In ORS v2 without this option the engineer
must begin travel to tell ORS he will attend then take the break while 'traveling'.  The expectation was to use the 'BREAK' status from ENROUTE on M1-Assignment, but users got the below error:  "The requested status BREAK for business object Business Object M1-Assignment (Task ID 555555204 ) is not allowed from the current status ENROUTE."
There does not seem to be a valid transition in the lifecycle for this status.

Changes

 

Cause

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