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Oracle DIVAdirector: Objects Fail To Transcode, Transcode Process Hangs (Doc ID 2460536.1)

Last updated on OCTOBER 15, 2018

Applies to:

Oracle DIVAdirector - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

On : 5.4 version, Web

ACTUAL BEHAVIOR
---------------

There are two objects in the Diva Director database that will not transcode. They hang up the FFPROBE.exe every time they are submitted. It does not matter if it is manual submission or automatic submission.
Files that will not transcode are smaller, standard MOV files.
ffmpeg is the transcoder. All transcoder settings are default.

EXPECTED BEHAVIOR
-----------------------
Transcode should have no issues completing as file format is supported.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check DIVAdirector Webpage under Admin > transcoders
2. Note objects that hang or fail

Cause

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In this Document
Symptoms
Cause
Solution
References


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