My Oracle Support Banner

PCM_OP_CUST_UPDATE_CUSTOMER Opcode Giving ERR_STREAM_EOF Error Due To Multiple Billing Profile (Doc ID 2462004.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.14.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM), when attempting to migrate customers from legacy system to Oracle Communications Rapid Offer Design and Order Delivery (RODOD) where each service account service is mapped to a unique balance group and each balance group has its own billinfo, the creation of the balance group (via PCM_OP_CUST_UPDATE_CUSTOMER) results in a Connection Manager (cm) crash with the following stack trace:

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.