My Oracle Support Banner

External Email Signatures With HTML Content Do Not Display Correctly In Convergence (Doc ID 2462048.1)

Last updated on DECEMBER 20, 2022

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.

Symptoms

Consider a setup with Convergence 3.0.1.4.0 (or Convergence 3.0.2.0.0) and Messaging Server 8.0.2.0.20170922

With following parameters set per KM Doc: Convergence And MSHTTPD Content Sanitizing And Security Features Overview:

Convergence: 

External email signatures that contain HTML content do not display correctly in Convergence.

Consider an external Thunderbird user with an HTML signature set.  When this external user sends an email to a Convergence user,  the HTML signature does not display correctly - no graphics are seen.

However, if the same signature is added to a Convergence account, then it will display fine when sent to another Convergence user.  This problem appear to be specific to external emails arriving in Convergence.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.