My Oracle Support Banner

Collection Group Owners Have No Pending Collections Actions After Executing pin_deferred_act (Doc ID 2462801.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0 to 12.0.0]
Information in this document applies to any platform.


On all versions of Oracle Communications Billing and Revenue Management (BRM) up to 12PS1, a Collections Group owner can have no PENDING collections actions remaining after pin_deferred_act is executed.  Any previously PENDING actions are moved to WAITING_ON_DEPENDENTS.

As a result, the account(s) is/are incorrectly stuck in collections.

To reproduce this issue:

1. Change the collections target action to 1 or 2

2. Have the parent and member accounts enter collections

3. Run pin_deferred_act

A secondary issue also exists where schedule actions for collections group members get stuck in the SCHEDULE_T despite being completed.  Over time, this table may fill up with leftover data.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.