Demantra Business Modeler Access From Local applicaiton/Collaborator WorkBench has Error: Can not open ds.ini file (Doc ID 2463424.1)

Last updated on JUNE 12, 2023

Applies to:

Symptoms

Demantra Business Modeler access through Planning Applications from Local Application , error displays "Can not open ds.ini"

Customer has Demantra version 12.2.6.2 testing and when deploy the "Local Application" on a new user's desktop, they are able to access fine.
However, when they try to access Business Modeler or Chaining Management or Member Management from the top right Menu option under
--> "Settings and Actions"
--> "Planning Applications"
the Silent Installer downloads and installation is successful, however just when its about to open the BM log in screen,  get a small pop up window that says --> "Can not open ds.ini file"

And cannot access Business Modeler or Member Management or Chaining Management.

Checked the permissions on the ds.ini file and they are set to "full access" for current user.
The ds.ini appears to be encrypted - not sure if that is an issue or that is how its expected to be.
Also checked tnsnames.ora and it is configured correctly -> when we try "tnsping xx", it works fine and is able to ping the listener correctly.


ERROR
-----------------------
"Can not open ds.ini file"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy the "Local Application" on a new user's desktop
2. Planning Applications and launch silent installer
3. Downloads and Installs fine
4. Cannot open BM login screen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log in to Business Modeler

Cause

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