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OSM Is In Failed State With a Wrong/corrupt Cartridge Deployment (Doc ID 2463701.1)

Last updated on FEBRUARY 17, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.3.1.0.0 to 7.3.5.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

On : OSM 7.3.1.0.7.64 version

OSM is in a Failed state with a wrong/corrupt Cartridge Deployment

Customer observed that with any wrong OSM Cartridge Deployment , the OMS ear file [[oms.ear] goes into a failed State. This has happened for 2 Environments.


1. Can you please suggest if this is an expected behavior.
2. Customer was not able to bring the oms.ear to into an Active State.

  a) Purged the Problematic Cartridge from the DB directly [execute om_cartridge_pkg.drop_cartridge(cartridge id);
  b) Made the Old Cartridge default version as Y in DB
  c) Performed a Clean Restart of  OSM
  d) We even tried using oms.ear from the Working Environment but this also did not help

3. Finally we went ahead with Application and DB Backup Restore

Query : Please suggest the steps to be followed in case OMS.EAR and Managed Server goes to failed State and how to recover it.


 

ERROR
-----------------------


Jul 17, 2018 8:11:43 AM CEST> java.lang.NullPointerException: Cannot find entity in model: oracle.communications.ordermanagement.xmlmetadata.EntityKey@68915bd6[name=ProvisionFunctionSignificantUpdates,namespace=COM_SalesOrderFulfillment,type=T=OrderComponentSpec@http://xmlns.oracle.com/communications/ordermanagement/model]
at org.apache.commons.lang3.Validate.notNull(Validate.java:222)
at oracle.communications.ordermanagement.util.Validate.notNull(Validate.java:17)
at oracle.communications.ordermanagement.xmlmetadata.XMLModel.getEntity(XMLModel.java:75)
at oracle.communications.ordermanagement.orchestration.generation.Model.getEntity(Model.java:380)
at oracle.communications.ordermanagement.xmlmetadata.XMLModel.getEntity(XMLModel.java:167)
Truncated. see log file for complete stacktrace
Caused By: java.lang.NullPointerException: Cannot find entity in model: oracle.communications.ordermanagement.xmlmetadata.EntityKey@68915bd6[name=ProvisionFunctionSignificantUpdates,namespace=COM_SalesOrderFulfillment,type=T=OrderComponentSpec@http://xmlns.oracle.com/communications/ordermanagement/model]
at org.apache.commons.lang3.Validate.notNull(Validate.java:222)
at oracle.communications.ordermanagement.util.Validate.notNull(Validate.java:17)
at oracle.communications.ordermanagement.xmlmetadata.XMLModel.getEntity(XMLModel.java:75)
at oracle.communications.ordermanagement.orchestration.generation.Model.getEntity(Model.java:380)
at oracle.communications.ordermanagement.xmlmetadata.XMLModel.getEntity(XMLModel.java:167)
Truncated. see log file for complete stacktrace
>



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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