My Oracle Support Banner

Error: "There was a problem communicating to the printer" When Printing to PDF in P6 Professional. (Doc ID 2463924.1)

Last updated on MARCH 02, 2020

Applies to:

Primavera P6 Professional Project Management - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to print larger paper sizes to PDF (i.e. 36x48 paper size), the following error occurs.

ERROR

 "There was a problem communicating to the printer.. Please make sure you have a printer installed and you have a default printer selected."

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into P6 Pro.
  2. Open a project.
  3. Print Activities page to PDF, selecting a custom paper size of 36x48.
  4. Error.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.