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Case Search Screen is Failing when Selecting a ‘Product’ and ‘All Plans’ Combo Box (Doc ID 2464001.1)

Last updated on JULY 30, 2019

Applies to:

Oracle Insurance Policy Administration J2EE - Version 11.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.2.0.0 version, Client

The following error message is generated during a Case Search when the user selects a ‘Product’ and ‘All Plans’ in plans combo box.


ERROR
-----------------------
  java.lang.RuntimeException: javax.persistence.PersistenceException: Exception [EclipseLink-4002]
(Eclipse Persistence Services - 2.6.4.v20160829-44060b6):
org.eclipse.persistence.exceptions.DatabaseException
Internal Exception: com.microsoft.sqlserver.jdbc.SQLServerException: Conversion failed when
converting from a character string to uniqueidentifier.
Error Code: 8169
Call: SELECT COUNT( AsCase.CaseGuid ) Count
 FROM AsCase LEFT OUTER JOIN AsCasePolicy AsCasePolicy ON AsCasePolicy.CaseGuid =
AsCase.CaseGuid
  AND AsCasePolicy.RoleCode = '01'
  LEFT OUTER JOIN AsPolicy AsPolicy ON AsPolicy.PolicyGuid = AsCasePolicy.PolicyGuid
WHERE AsCase.CompanyGuid = '421D8EE4-A402-4D3D-8D11-49AA8F24F16C'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to perform a Case Search selecting a ‘Product’ and ‘All Plans’ in plans combo box.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Cannot search All plan's cases (application) for a given product

Cause

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In this Document
Symptoms
Cause
Solution


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