Incorrect Currency Sign Is Displayed Under Account Information - Current Context (Doc ID 2464102.1)

Last updated on OCTOBER 04, 2022

Applies to:

Symptoms

On : 2.6.0.1.0 version, CI - Customer Information

ACTUAL BEHAVIOR
---------------

The currency code that is displayed in Account Information - Current Context is based on the Installation Options - Framework Currency Code and not in Account page Currency Code.
Because in Oracle Utilities Customer Care and Billing (CCB) 2.3, the currency code is based on Account page Currency Code.

Step to Replicate

1 Account has currency code set to US Dollars

2 Use Account context menu – Go to Account Information to navigate to Control Central

3 Control Central – Account Information - Current Context zone displays US Dollars currency symbol

4 Set Installation Option – Currency Code to Euro

5 Load Account

6 Use Account context menu – Go to Account Information to navigate to Control Central

7 Control Central – Account Information - Current Context zone displays Euro currency symbol instead of US Dollars sign

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.