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Incorrect Currency Sign Is Displayed Under Account Information - Current Context (Doc ID 2464102.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version, CI - Customer Information

ACTUAL BEHAVIOR
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The currency code that is displayed in Account Information - Current Context is based on the Installation Options - Framework Currency Code and not in Account page Currency Code.
Because in CCB 2.3, the currency code is based on Account page Currency Code.

Step to Replicate

1 Account has currency code set to US Dollars

2 Use Account context menu – Go to Account Information to navigate to Control Central

3 Control Central – Account Information - Current Context zone displays US Dollars currency symbol

4 Set Installation Option – Currency Code to Euro

5 Load Account

6 Use Account context menu – Go to Account Information to navigate to Control Central

7 Control Central – Account Information - Current Context zone displays Euro currency symbol instead of US Dollars sign

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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