Cannot Upload File Attachment (Doc ID 2464610.1)

Last updated on JANUARY 16, 2020

Applies to:

Symptoms

On : 9.3.6.0 version, Folders, Files & Attachments

When attempting to upload file attachment, the progress bar shows 100%, but never complete.
the following error occurs.

ERROR
-----------------------
SEVERE [https-jsse-nio-8443-exec-166] org.apache.coyote.AbstractProtocol$ConnectionHandler.process Error reading request, ignored java.lang.NullPointerException
at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.getSslSupport(NioEndpoint.java:1349)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:775)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1425)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:803)
at org.apache.tomcat.util.net.NioEndpoint$Poller.add(NioEndpoint.java:669)
at org.apache.tomcat.util.net.NioEndpoint$NioSocketWrapper.registerReadInterest(NioEndpoint.java:1264)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1433)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User tries to upload a file attachment
2. Find the progress is 100%, but never completes.

Cause

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