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Delayed Loading of P6 Professional Login Screen and Sluggish Overall Performance via Citrix or Terminal Server Remote App (Doc ID 2464952.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Professional Project Management - Version 8.3.5.0 to 17.12.9.0 [Release 8.3 to 17.12]
Primavera P6 Enterprise Project Portfolio Management - Version 8.3.5.0 to 17.12.9.0 [Release 8.3 to 17.12]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When initiating P6 Professional, as a published Citrix application or Terminal Server RemoteApp, it can take minutes for the P6 Professional login screen to show. Once in the P6 application, the overall experience is sluggish performing many tasks, many times leading to "Out of Memory" errors.

EXPECTED BEHAVIOR

P6 professional as a published Citrix application or Terminal Server RemoteApp to have acceptable performance.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the user experience is unacceptable..

Cause

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In this Document
Symptoms
Cause
Solution
References


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